While we must have a comprehensive set of legals below, we understand how difficult it can be to understand the underlying commitments we are making to you as a customer. Here are our promises to you in plain English:

• We won't tie you down; in fact, we have API compatibility with a variety of other options.
• You own your data: if you request it, we will either send it to you or delete it.
• We will do everything we can to assist you with implementation and provide support: Please submit a ticket on our support desk or contact us at support@exchange-gate.io.
• We strive for 100 percent uptime. In our SLA, we guarantee 99.999 percent uptime for Enterprise customers, 99.99 percent for Business customers, and 99.9% for Self-service paid customers. Unfortunately, we may not be able to do so because we rely on numerous third-party network services. If we fall short of our SLA targets, we will refund our customers, we will always keep our service status page up to date with any incidents, we will work around the clock to fix and remedy any issues that may arise, and we will always be honest about our actual uptime.